Welcome to Eat Fly, a local online food delivery platform serving Narnaul. By accessing or using our website, mobile application, or services, you agree to comply with and be bound by the following Terms & Conditions.
Platform Service
Eat Fly is an online platform that connects customers with local restaurants to facilitate food ordering and delivery services.
Eat Fly does not prepare, cook, or sell food. All food items listed on the platform are prepared and supplied by independent restaurants and food vendors.
Orders
- Orders placed through Eat Fly are forwarded to the respective restaurant.
- Restaurants reserve the right to accept or reject any order based on availability or operational reasons.
Pricing and Payments
All prices listed on Eat Fly are provided by the respective restaurants and are subject to change without prior notice. While we strive to ensure accuracy, pricing errors may occur, and Eat Fly reserves the right to correct such errors.
The total order amount may include applicable taxes, delivery charges, packaging fees, and platform service fees, which will be clearly displayed at the time of checkout.
Payments can be made through available payment methods on the platform, including online payment options and Cash on Delivery (COD), where applicable. By placing an order, you agree to pay the full amount as displayed at checkout.
Eat Fly does not store your payment details. All online transactions are processed through secure third-party payment gateways.
In case of payment failure, the order will not be confirmed. If an amount is deducted but the order is not confirmed, the refund (if applicable) will be processed as per the policies of the payment provider.
Order Cancellation & Refund
Orders placed on Eat Fly cannot generally be cancelled once confirmed, as restaurants begin preparation immediately. However, customers may request cancellation within 1 minute of placing the order, provided the restaurant has not started preparing it.
Eat Fly reserves the right to accept or reject cancellation requests based on the order status and confirmation from the restaurant.
Refunds (if applicable) will be processed under the following conditions:
- If the restaurant is unable to fulfill the order
- If the order is not delivered due to unforeseen circumstances
- In case of verified issues such as incorrect or missing items
Refunds for prepaid orders will be processed to the original payment method within a Within 7-10 business days, depending on the payment provider’s policies.
Cash on Delivery (COD) orders are not eligible for refunds once delivered, except in genuine and verified cases.
Eat Fly reserves the right to investigate and take appropriate action in case of misuse or fraudulent cancellation/refund requests.
Delivery Policy
Eat Fly aims to provide timely and reliable delivery services. However, delivery times are estimates and may vary depending on factors such as restaurant preparation time, order volume, traffic conditions, weather, and location.
Orders are typically delivered within 30 to 45 minutes after pickup, depending on the delivery distance and external factors such as traffic and weather conditions.
Delivery services are available only within the serviceable areas of Eat Fly. Orders placed outside these areas may not be accepted or delivered.
Customers are responsible for providing accurate delivery details, including address and contact information. Eat Fly will not be liable for delays or failed deliveries resulting from incorrect or incomplete information.
In case the customer is unavailable at the time of delivery, the delivery partner will attempt to contact the customer. If the order cannot be delivered after reasonable attempts, it may be cancelled without refund.
Delivery charges, if applicable, will be clearly displayed at the time of checkout.
Eat Fly is not responsible for delays caused by circumstances beyond its control, including but not limited to traffic congestion, weather conditions, strikes, or other unforeseen events.
Important Information & Product Images
While Eat Fly strives to provide a smooth and efficient delivery experience, customers should be aware of the following:
Eat Fly is not a restaurant or food manufacturer. All food items available on the platform are prepared and supplied by independent third-party restaurant partners. The quality, taste, ingredients, hygiene, and preparation of food are the sole responsibility of the respective restaurant or vendor.
By placing an order through Eat Fly, customers acknowledge and agree that Eat Fly acts only as a delivery and service platform. Any concerns, complaints, or issues related to food quality, taste, or preparation should be directed to the respective restaurant.
Additionally, all product images displayed on Eat Fly are visual representation purposes only. The actual food delivered may vary in appearance, portion size, packaging, and presentation depending on the restaurant and availability of ingredients.
Eat Fly does not guarantee that the delivered product will exactly match the images shown on the platform.
Changes to Terms
Eat Fly (by Beena Kumari) reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective once posted on this page.
Contact Us
If you have any questions, concerns, or feedback regarding the platform or these Terms & Conditions, please feel free to contact our customer support team.
We are here to assist you and ensure a smooth experience with Eat Fly.
Eamil: Support@eatfly.in | Phone: 09350997285
